Find answers to your questions about BRITA consumer products, the benefits of BRITA filtered water and more.

Questions about BRITA products

Regularly clean your products by hand using a mild detergent or in the dishwasher (max. 50°C). Disassemble the unit if using a dishwasher. The water filter carafe lid must be cleaned by hand. Do not use abrasive sponges.

Before cleaning, remove the BRITA MicroDisc and store it on a clean surface. We recommend placing the BRITA MicroDisc in a clean cup every week and pouring boiling water over it. If the BRITA MicroDisc floats to the surface, hold it down with a spoon. After five minutes soaking, remove it and reinstall it making sure your hands are clean when touching the filter system.

Please contact your local reseller for further enquiry -
BRITA Distributor Products
Instant Memory Sdn. Bhd.
Phone: +6012-4703484
Monday to Friday 9am to 5.30pm

All BRITA materials in contact with water do not contain polycarbonate and therefore do not release BPA. Additionally, materials used in BRITA appliances are certified food grade quality. This includes migration tests according to EC legislation. Accordingly, there is no migration of forbidden/dangerous substances above values set by EC.

Yes, most of our jugs are dishwasher-safe up to 50°C. Alternatively, you can wash your BRITA water filter jug by hand using warm, soapy water and a sponge. Please see the instruction manual for more information.

The following BRITA products/components are not dishwasher safe. Please clean as describe in the instruction manual:

  • BRITA Flow
  • BRITA water filter Jug Lids containing BRITA Memo
  • Smart Light: remove from the lid before placing lid in the dishwasher

For best results filter only cold water. Settings for unfiltered water can be used with hot water.

No, freezing your BRITA water filter bottle may damage parts of the bottle or the BRITA MicroDisc.

Your BRITA water filter bottle is designed for mains treated tap water only. Since it filters while you drink, anything you would add to the water like juices, tea or fruits would be filtered before you drink it. This would influence the taste of the drink and might impair the filter and its hygiene.

No. BRITA water filter systems are designed for use only with municipally treated tap water or with water from private supplies that has been approved safe to drink.

No, the BRITA water filter replacement indicators are provided with a non replaceable battery inside. If your indicator has stopped working please contact your local reseller for further enquiry -
BRITA Distributor Products
Instant Memory Sdn. Bhd.
Phone: +6012-4703484
Monday to Friday 9am to 5.30pm

The BRITA On Tap is meant to improve the taste of tap water, e.g. for cold drinks, and to remove a broad range of impurities while letting minerals such as calcium and magnesium pass through the filter. Drinking hard water is not harmful nor does it contribute to bad taste. The filtered water can also be used for preparing hot drinks or cooking but does not protect appliances against lime scale build-up. If you want to reduce the hardness of your tap water, a product with the BRITA MAXTRA+ filter or a BRITA Under The Sink solution may be a better choice.

No, the Cool version is designed to fit in the fridge door, while the XL size provides you with a larger capacity of filtered water.

Depending on which BRITA water filter system you have, BRITA MEMO or BRITA Smart Light monitors your filter's performance. Please refer to the product manual for more information.

Simply press and hold the start button on the lid until four bars appear on the display and flash twice. Now BRITA MEMO will start the countdown. The flashing dot in the display’s bottom right-hand corner indicates BRITA MEMO is working. The number of bars on the display indicates the remaining lifetime of the water filter in weeks, with one bar disappearing each week.

You should replace your water filter at least every four weeks. This way you’ll enjoy optimum performance from your BRITA water filter.

Simply press the LED button on the lid to see the current filter status. Each time you use the water filter, BRITA Smart Light tells you the filter’s status with its coloured flashing lights.

The filter lasts up to 600 litres and can be exchanged in no time. The digital display shows remaining filter capacity.

Please contact your local reseller for further enquiry -
BRITA Distributor Products
Instant Memory Sdn. Bhd.
Phone: +6012-4703484
Monday to Friday 9am to 5.30pm

We advise you to always follow your water company’s recommendations.

Please check what kind of filters you have at home. For BRITA quality comes first and we can only guarantee the optimal filtration for our consumers when using our original BRITA MAXTRA+ filters. Please make sure you only use MAXTRA+ filters.  

Questions about BRITA water filters

Yes. The contents of all BRITA water filter are food-grade quality and completely harmless, even if accidentally ingested.

If properly stored, all original BRITA cartridges can be kept for several years. Proper storage means at temperatures between 1 °C and 50 °C, without exposure to direct sunlight or heat. The cartridge should also remain sealed in its original packaging.

BRITA products reduce plastic waste, have a significantly lower CO2 footprint than bottled water, and thus make an important contribution to a more sustainable society. As a company we also want to make such a contribution by reducing the environmental impacts of our business activities to a minimum while we continue to develop and grow at the same time.

No. BRITA water filters are not designed to remove fluoride. Some fluoride is naturally present in tap water, whilst some water companies add fluoride to the water. If you are concerned about the presence of fluoride in your tap water, check with your local water supplier.

Both the BRITA MAXTRA+ and BRITA MicroDisc have been designed for quick, easy installation.

BRITA MAXTRA+ water filter:

Simply fill a jug or bowl with water. Immerse the BRITA MAXTRA+ water filter in cold water and shake gently to remove any air bubbles. Insert the water filter into the jug’s funnel and run water through the filter twice. After discarding the first two litres, your BRITA water filter is ready for use.

BRITA MicroDisc:

Before using the MicroDisc for the first time, place it under running water and lightly rub both sides with your fingers for approx. 30 seconds. This effectively removes any loose carbon dust that may be present.

The BRITA MicroDisc uses Pure-Taste-Technology to effectively filter unwanted substances while allowing minerals to pass through.

The main ingredient of the BRITA MicroDisc is fine grained activated carbon made from natural coconut shells that contains a highly porous structure. This porous structure has a very large inner surface with millions of tiny pores that trap and lock away unwanted substances such as chlorine and other taste impairing substances, as well as micro particles (≥ 30 μm). The result is fresh and pure-tasting water.

To create the solid disc of the MicroDisc, a fleece and a small amount of a binder is required to bind the granulated activated carbon together. All ingredients of the BRITA MicroDisc have been tested to food-grade quality. 

The filter material of the MAXTRA+ water filter contains a mixture of ion exchange resins and activated carbon that has been tested to food grade quality. The ion exchange resin used reduces the carbonate hardness (limescale) and reduces metals, such as copper and lead that can occur as a result of domestic installation. The activated carbon reduces substances that may impair taste, such as chlorine and chlorine compounds.

To ensure you enjoy high quality BRITA filtered water, replace the filter cartridge at regular intervals.

The lifetime of a filter cartridge depends on the local water quality. If your mains water contains a carbonate hardness of 10 to 12°dH, the filter cartridge should be replaced after 100 litres of water. If the water is harder or consumption is greater, the lifetime of the cartridge reduces accordingly.

The cartridge should be replaced at least every four weeks.

Dispose of used MicroDiscs in your general waste. Although the BRITA MicroDisc has a high amount of biobased ingredients a small fraction is non-biobased and this is why the MicroDisc is not compostable. 

The filtering process can cause a small increase in water's potassium level. However, one litre of BRITA filtered water contains less potassium than an apple. If you have kidney disease or watch your potassium intake for other reasons, consult your doctor before using a water filter.

It’s better to use BRITA filtered water over tap water in steam irons to help reduce limescale build-up. However, for most steam irons with an aluminium base, de-mineralised water is recommended for optimum performance. Filtered water is ideal for irons with a chrome plated steel base. If you are uncertain what kind of iron you have, refer to your instruction manual or contact your iron’s manufacturer.

This applies to BRITA water filters based on ion exchange resin and activated carbon, e.g. MAXTRA+ filter cartridges. 

No. BRITA water filters which contain ion exchange resin and activated carbon reduce substances from tap water that can affect its taste and appearance. The process only partially de-mineralises water. Distilled water, in contrast, is fully de-mineralised. That’s why filtered water is not suitable for use when distilled water is required, such as car batteries.

A) you have not used an original BRITA MAXTRA+ filter

B) you have not fully inserted the MAXTRA+ filter into your water filter jug. Please press the filter down a bit more into the funnel and try again. 

No your jug is not broken! What you can hear is the valve in the funnel which needs to have some room to move. Nothing to worry about. By doing this BRITA ensures that all of the tap water is reliably filtered through the filter. BRITA has thus improved its water filters by modifying the funnel to ensure the perfect fit of the BRITA filter cartridge. 

Don’t worry, it’s completely normal. Whether it’s damp or dry has no effect on the water filter’s performance.

Mains water is strictly regulated and monitored, but may contain substances that impair its taste and appearance. A BRITA water filter can reduce mains water’s:

  • carbonate hardness/limescale (calcium and magnesium ions)
  • free and bound chlorine (if present)
  • lead and copper

BRITA filtered water provides you and your family the ideal basis for aromatic hot drinks, such as coffee and tea. It’s ideal for cooking and effectively protects domestic appliances against limescale build-up.

These advantages apply to BRITA water filters based on ion exchanger and activated carbon, e.g. MAXTRA+ filter cartridges. An exception is the MicroDisc water filter, which is based on activated carbon. It has been developed as a mobile and uncomplicated solution to optimize the taste of cold water. It fits into the water filter carafe  and the water filter bottles.

It’s just activated carbon from the BRITA water filter. The granulated activated carbon is made of coconut shells. Like each natural product, coconut shells are subject to natural variances in product quality. Sometimes this leads to abrasion of parts of the carbon into your filtered water. Preparing your water filter as described in the product manual can help eliminate carbon dust.

Once the BRITA water filter is full it simply stops filtering. It does not leak impurities back into the filtered water. 

All BRITA water filters provide high filtration performance while effectively reducing a number of substances that can negatively affect taste or odour such as chlorine. Additionally, BRITA water filters are easy to install set up and store.

BRITA MAXTRA+ water filter:
The BRITA MAXTRA+ water filter provides up to four weeks and 100 litres of freshly filtered water. Its ion exchange resin reduces both carbonate hardness (limescale) and metals such as copper and lead. The activated carbon reduces substances that can impair taste, such as chlorine and chlorine compounds.

BRITA MicroDisc water filter:
The compact and powerful BRITA MicroDisc filters up to 150 litres of water and lasts for up to four weeks. The technology stops unwanted elements that impact the taste of water, such as chlorine while allowing minerals like calcium and magnesium to pass through.

Store your BRITA filtered water in a cool place, such as the fridge. Also, protect your BRITA product from direct sunlight to avoid algae and consume the filtered water within one day.

Water hardness falls into two categories: permanent hardness and temporary hardness. Permanent hardness does not influence water’s taste or how household appliances work. Temporary hardness affects the taste of food and beverages prepared with hot water. Further, it causes limescale deposits in home appliances that heat water, such as kettles, steam irons, coffee makers and washers.

By reducing water’s temporary hardness, BRITA water filter cartridges reduce taste and aroma impairing substances and limescale build-up. The result is great tasting water for hot drinks and dishes prepared with water, and less lime scale build-up in home appliances.